Choose a product colour and size →
Choose the exact version of an item on its product page, then check that version in your bag. Options belong to each product: a size or colour shown on one item does not establish availability for another.
← VITON HELPOrders and delivery
Store order support
Understand order status, delivery progress, tracking numbers, sizing, and product aftercare.
Guided solutions
Review or remove items in your bag →
Use the bag to check everything before sending an order. Product quantities and course seats behave differently, so choose the instructions that match the line you want to change.
Submit a store order request →
Checkout collects your selection and contact details so the order can be reviewed. Sending the form creates an order request; the current checkout does not charge a card or initiate payment.
Find delivery details for a store order →
The Orders area shows records linked to your V13 ID. A record can include the order stage, carrier, tracking number and expected date. These fields depend on the information available for that order; some may be unassigned.
Correct an address or order detail →
You can edit checkout fields before submitting. After a confirmation number is created, send a correction for review: changing your profile or the bag does not rewrite an already submitted order.
Find sizing information before choosing clothes →
Use sizing information for the exact product you are considering. Old Money product pages can include an expandable Size guide below the purchase area. It appears only when that product has guide data.
Quick answers
Where is my tracking number?
It appears in Cabinet → Orders after the carrier accepts the shipment.
Can I track orders from every store?
Yes. The cabinet uses one order timeline across connected VITON13 stores.
Still need help?
Send the support desk the account email, relevant order number, and a short description. Never send a password or verification code.