Create your V13 ID account →
Registration has three stages: your profile, an email and password, then an email confirmation code. Keep access to the mailbox you choose.
← VITON HELPAccount and security
VITON ID support
Sign in, recover access, update account details, and keep your private identity secure.
Guided solutions
An email code has not arrived →
Normal V13 ID sign-in uses your email and password. Email codes are used for registration and password recovery; check which screen you are on before requesting another code.
Recover access with a new password →
Use account recovery when you cannot sign in with your password. You need access to the account email; the old password is not required.
Edit your account profile →
Manage your name, photo, location and description from the Profile section of your cabinet.
Add and verify your phone number →
Attach a phone number to your V13 ID through the separate SMS verification flow in your profile. Saving profile text alone does not attach a verified number.
Sign in to your existing V13 ID account →
Use the email address and password associated with your existing account.
Report an account problem with useful details →
Give the team enough context to investigate a V13 ID problem without sending your sign-in secrets.
Quick answers
Why was I signed out after changing my password?
All existing sessions are revoked after a password change to protect the account.
Can support see my password?
No. VITON13 never stores or displays your readable password.
Still need help?
Send the support desk the account email, relevant order number, and a short description. Never send a password or verification code.