Understand eligibility, return preparation, inspection, refund stages, and product aftercare.
Use the official contact route to ask for a review of a specific order. The published Sales & Refunds page says the outcome can depend on the product type, delivery state, access status and circumstances of the order.
Prepare a clear record of what arrived and send it with the order reference. This gives support the information needed to review the issue without confusing the delivered item with another product in the same order.
Personalised and specially produced items may have different eligibility under the sales policy.
Approved refunds return to the original payment method unless applicable law requires another route.
Send the support desk the account email, relevant order number, and a short description. Never send a password or verification code.
