← VITON HELPAuthenticity and ownership

Old Money Passport support

Check TraceTag records, product authenticity, ownership status, and private item history.

Guided solutions

TraceTag shows collection, material, care and record status for an Item ID.

Match care guidance to the actual item, its label and its record.

Does Passport replace proof of purchase?

No. Keep the original receipt and order information.

Can a Passport record be edited publicly?

No. Sensitive authenticity records are controlled by authorized staff.

Send the support desk the account email, relevant order number, and a short description. Never send a password or verification code.