Ask about cancelling a service or course
Request cancellation in the existing conversation and check your project’s own terms.
What you need
- The request reference, conversation and confirmed terms.
Say what you want to cancel
Identify the service or course, reference and desired action: cancellation, rescheduling or a scope change. Do not place a new order instead of clarifying the old one.
Check progress and terms
Clarify whether work or learning has started and which costs were agreed. Read the service or course cancellation section on the returns page.
Get a written reply
Ask for cancellation confirmation and a calculation if you paid. Any refund timing and method depend on the terms and project status.
Goods-return rules do not automatically apply to completed services or courses already started. Check the published policy and your order terms.
Last checked: 6 October 2026
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